About the job

Our client is a global provider of technologies that help manufacturers improve workplace safety, efficiency, and environmental compliance through advanced air quality solutions.

Reporting to the MD, the Service Manager is a key appointment within the senior leadership team with effective performance having a significant impact on the operational performance of the business.

Key responsibilities include:

• Leading and managing all aspects of the Service Department, including scheduling, resource allocation, budgeting, and performance management.
• Developing and implementing service strategies to drive efficiency, profitability, and customer loyalty.
• Overseeing field service operations, including installation, commissioning, maintenance, and system repairs.
• Ensuring full compliance with health and safety regulations, quality standards, and customer service commitments.
• Driving sales of aftermarket products and service contracts in close collaboration with the Sales team.
• Supporting, mentoring, and training service engineers and technicians, fostering a high-performance team culture.
• Monitoring KPIs and service metrics to ensure continuous improvement.
• Collaborating with internal departments (Solutions, Products, Logistics) to ensure seamless service delivery.
• Building and maintaining strong relationships with key clients, acting as a point of escalation when required.
• Managing HR responsibilities, including recruitment, talent development, and succession planning.

The Candidate:

•Recognised engineering, technical, or management qualification.

•Strong commercial awareness.

•Proven resource management and planning skills.

•Good understanding of relevant legislation and industry standards.

•Knowledge of ATEX and HSE regulations.